Crucial Conversations, by Grenny, Patterson, et al.

My detailed notes on arguably the best available (and most immediately useful) guide to handling the conversations which matter most.

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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler

Crucial Conversations, by Grenny, Patterson, et al.

Crucial conversations: Talking when stakes are high

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Crucial Conversations, Second Edition

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Crucial Conversations, by Grenny, Patterson, et al.